Product Assistance /General Inquiries
If you need assistance with a product you have purchased or have a question about any of our products just fill out the contact us form and in the comments section tell us the product you would like to order or tell us how we can assist and click send, a representative will then contact you within 24 to 48 hours. Please make sure to complete all areas marked *. Thank you!
Prompt, Secure, Reliable Delivery
As soon as we register your order and confirm your payment details, we call one of the world's leading courier companies to get your package on the move, direct to your door, anywhere in the world.
Delivery is normaly around 5 to 10 days, depending on your location. All creative-oz orders are shipped direct from our warehouse.
International orders are shipped from the closest warehouse ensuring fast and safe delivery.
International shipments may be subject to local duties, taxes and/or brokerage fees, which are not included.
This online commerce system is operated from Australia. In some instances, shipping to destinations outside Australia may become expensive due to the extreme distance. However, we may be able to put you intouch with one of the distributors in your location which would provide more cost effective delivery. Simply contact us stating your requirements, and we will try to find the best solution for you.
Major Credit Cards Accepted:
VISA, Mastercard, American express and Paypal payments.
All Lifestyle Products carry a 30 day money-back guarantee. Goods returned must be received by our warehouse within 30 days from receipt of delivery. Goods must be in undamaged original packaging and in as new resaleable condition. You will be refunded or credited, less shipping charges and re-stocking fee of 20% of purchase price. If goods were subject to free shipping, the shipping cost will be deducted from your refund.
Management reserves the right to charge for damaged returns and or missing parts in addition to restocking fee.
Goods returned outside the 30 day limit will be rejected by the warehouse.
Addres details for returning goods is available on your return authorization form.
User Guides (PDF's)
Please see our individual product pages for user guides listed under the specifications tab
Handy Installation Tips for Ironing Centres
When installing the wall bracket to obtain the desired ironing height, deduct 1 5/8" (4cm) from the desired height to give you the correct measurement to mark a small horizontal mark on the wall. Then locate the centre of the wall stud, (if you have a timber stud wall), and mark a small vertical mark creating a cross. The centre if this is the first hole to drill and is the centre screw hole in the wall plate. Once this screw is in place simply make sure your wall plate is plumb and incert the other 4 screws in the four iner holes on your wall plate. The outer holes are to be used in conjunction with the raw plugs for mansonary walls.
There are two hinging systems on our ironing centres, the first being the main wall hinges and second being the hinges joining the two sections of ironing board. These are set fairly firm at the factory. If you find the hinges are too firm just loosen the two nuts on the main wall hinges and the four nuts on the hinges joining the two section of ironing board. Once you have installed your ironing center just re-tighten.
Frequently Asked Questions
Q: How quickly do you deliver?
A: Usually within 5 to 10 working days depending on availability and your location.
Q: Where are your products shipped from?
A: All orders are shipped from our Australian warehouse.
Q: Do you have a guarantee?
A: Yes, all Creative Products come with a 30 day guarantee (subject to our return policy) and a full 3 year manufactures warranty.
Q: What color is the plastic ABS cover?
A: The color of the plastic ABS cover is soft cream.
Q: What is the approximate size of the ABS cover?
A: Height 63cm or 24¾" x Width 59cm or 23¼" x Depth 11cm or 4 3/8"
Q: Can I purchase additional cloth ironing covers?
A: Aditional replacement ironing covers are available from our website under the heading Accessaries
Q: Can I fit the Ironing Centre onto most interior walls?
A: Providing you have a solid area of wall. For details and installation instructions click on the HELP button.
Q: Approximately how much vertical wall space do I need to allow for the ironing board to rotate 180 degrees?
A: 67" or 1.7m of wall space if rotating board in open position or 31" or 79cm if rotating board in closed position .
Q: Can the Ironing Centre be installed in a corner section of wall?
A: Providing you have a solid surface or area of wall to fix to. For installation details click on any of the wall models.
Q: At what height should I install the Ironing Centre?
A: If you would like to retain your current ironing board height, simply measure its height; deduct 40mm (1" 5/8). to retain the approximate height of your old ironing board. For details and installation instructions please view PDF's on this page above.
Q: Can I install the full size Ironing Centre in my hallway?
A: The full size Ironing Center is designed to open parallel to a wall, allowing installation in areas such as hallways.
Q: How do fit a replacement ironing cover to my ironing board?
A: fold the front half of the board up 90 degrees to the back half and place the correct ends of your ironing cover on each end of the board, then simply fold the board back down to its horizontal ironing position and dont forget to clip the sides of cover on to hold the ironing cover in position.